---
title: FAQ & troubleshooting
description: Answers to common questions about workspaces, imports, collections, and subscriptions, plus fixes for a few stuck-import situations.
sidebar:
  label: Overview
---

**A scanned piece is stuck 'processing' — what do I do?**

OCR usually finishes within a minute or two. If a piece stays "processing" much longer, open it — if it's failed, it will show an error and you can retry the upload. If the upload itself was interrupted before it even reached the server (for example, connectivity dropped mid-transfer), the placeholder piece is cleaned up automatically rather than left stuck; if you still see one stuck with no error, delete it and re-import.

**Why can't I add a movement to a collection?**

Collections only accept top-level pieces — standalone pieces and whole multi-movement works. Add the work itself to the collection rather than one of its individual movements. See [Multi-movement works](/docs/library/multi-movement-works).

**Why don't I see my church's shared library?**

Ask an admin to invite you from Settings → Organization, then accept the email invitation. Personal and church libraries are entirely separate. See [Personal vs. church workspaces](/docs/getting-started#personal-vs-church-workspaces) and [Organization](/docs/settings-and-billing/organization).

**Why can't I start a personal or church subscription?**

A personal plan can't be started while an organization workspace is active — use the workspace menu at the top of the sidebar to switch to your personal workspace first. A church plan is billed to an organization, so you'll be prompted to create or select one before checkout if you don't already have one.

**How do I switch between a church and a personal workspace?**

Use the workspace menu at the top of the sidebar. After sign-in you'll also see a **Choose a workspace** screen if you have more than one. Organization admins can create a free personal workspace from that menu or Settings → Billing.

**Why does my church workspace say the library is locked?**

That usually means the organization's subscription is past due, unpaid, or canceled. An organization admin needs to fix payment (or resubscribe) from Settings → Billing — see [Plans & billing](/docs/settings-and-billing/plans-and-billing).

**Can I export my library?**

Not yet — there's no CSV/PDF export or print view for the library at this time.

**Can I use natural-language search, like 'Advent anthems for SATB'?**

Yes. Type that kind of phrase in the library search box. Church Music Locker parses season, occasion, scripture, and genre when they are clear, then ranks pieces in **your active workspace** by meaning. Dropdown filters still apply. It does not search other churches or a public catalog.